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Return and Refund Policy:
- Returns We want you to be completely satisfied with your purchase from Edenizer.co. If you are not satisfied with a product, please contact our customer service within 14 days of receiving your order to request a return. To be eligible for a return, the following conditions must be met:
- The product must be unopened, unused, and in its original packaging.
- You must provide proof of purchase, such as your order number or receipt.
- You are responsible for the return shipping costs.
Refunds Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment within a reasonable timeframe. Please note that shipping fees and any applicable taxes are non-refundable.
Exchanges If you wish to exchange a product, please contact our customer service to discuss the details. Exchanges are subject to product availability.
Damaged or Defective Products In the rare event that you receive a damaged or defective product, please contact our customer service immediately. We may request photos or additional information to assess the issue. If the damage or defect is confirmed, we will provide a replacement or issue a refund, depending on your preference.
Exceptions The following items are not eligible for return or refund unless they are received in a damaged or defective condition:
- Perishable goods, such as food items or skincare products with expiry dates.
- Products that have been opened, used, or tampered with.
Please note that these policies apply to purchases made directly from Edenizer.co. If you have purchased our products from a third-party retailer, please refer to their return and refund policies.
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